Application Support Analyst- Feedhub/Autosys/Capital Markets
Are you ready to support critical financial applications in a dynamic environment? Apply Now!
Working with one of our top financial clients, this role calls for an Application Support Analyst – Intermediate and offers an exciting opportunity to work with modern automation and cloud technologies in a client-facing support role. This position involves providing second-level support for internal and external applications within a Capital Market Risk division, ensuring smooth daily operations and rapid resolution of system issues.
Responsibilities
- Analyze and resolve client issues, technical outages, and system/web site problems across various applications.
- Maintain production applications and oversee daily operational activities.
- Manage escalations and update procedures to adapt to evolving situations.
- Investigate operational issues, prioritize them based on severity and business impact, and document findings.
- Collaborate closely with development teams, offshore resources, internal support teams, and external vendors.
- Coordinate recovery efforts during outages and ensure timely resolution.
- Support system changes and projects by assessing impact, ensuring compliance with organizational standards, and maintaining effective communication with stakeholders.
- Document operational procedures, incident reports, and escalate issues as needed to ensure continuous improvement.
Desired Skill-Set
- 3-4+ years of experience in Application Production Support.
- Proficiency with Feedhub and Autosys.
- Strong scripting skills in Unix (KSH) and Windows PowerShell.
- Experience with ServiceNow for incident and change management.
- Client-facing experience demonstrating excellent communication skills.
- Familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
Nice to Have
- Jira (no-code scripting experience).
- Confluence documentation skills.
- Exposure to Agile development methodologies.
Soft Skills:
- Strong verbal and written communication skills.
- Proactive team player with excellent collaboration abilities.
- Ability to work effectively under pressure and in on-call environments.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.