Product Owner- Credit Cards
Are you passionate about delivering innovative credit card solutions that enhance customer experiences? Apply Now!
Working with one of our top financial clients, this role calls for a Product Owner- Credit Cards and involves leading the strategy, development, and delivery of credit card servicing features within the Retail Banking Platform. You will be a vital link between business objectives and technological capabilities, ensuring that assisted and digital channels work seamlessly to meet customer needs. This position offers an exciting opportunity to influence digital transformation efforts and improve frontline operations for a major banking organization.
Responsibilities
- Define and communicate the product vision and roadmap for Credit Card Servicing, aligned with the overarching Assisted Channels Platform strategy.
- Own the entire product lifecycle, including ideation, backlog management, development, testing, deployment, and retirement, collaborating closely with Product and Process Managers.
- Develop and maintain a prioritized product backlog that maximizes business value and enhances the customer journey, utilizing measurable prioritization frameworks.
- Establish and monitor key performance indicators (KPIs) and Objectives and Key Results (OKRs) to track product success and areas for improvement.
- Serve as the voice of the customer and the user experience owner by engaging with frontline teams, technology partners, and senior leadership to clarify requirements and acceptance criteria.
- Facilitate product discovery workshops, sprint reviews, and periodic roadmap presentations to stakeholders.
- Prioritize features that address pain points and streamline assisted channel interactions.
- Ensure platform stability and seamless integration across systems to boost frontline productivity and customer satisfaction.
Desired Skill-Set
- 3–5 years of experience as a Product Owner or in product management within the financial services or retail banking sector.
- Strong background in credit card products and services.
- Proficiency with Agile methodologies and tools such as Jira and Confluence.
- Excellent communication and stakeholder management skills, with a proven ability to make informed decisions.
- Familiarity with assisted channel technologies and platforms is advantageous.
- Analytical mindset with experience using data to guide product decisions, performance tracking, and benefit realization.
- Knowledge of digital transformation trends and omnichannel strategies.
- Experience managing complex IT delivery processes and system integrations.
Nice to Have
- Exceptional ability to communicate complex concepts clearly to diverse stakeholders.
- Experience working within digital transformation initiatives.
- Knowledge of emerging trends in retail banking technology.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.