Support Specialist- KYC/Banking
Are You Passionate About Customer Service and Financial Compliance? Apply Now!
Working with one of our top financial clients, this role calls for a Customer Support Specialist- KYC/Banking. This position involves providing exceptional customer service in a contact center environment, assisting clients with account updates, and ensuring compliance with KYC/KYB requirements. This is a fantastic opportunity to work within a large organization with potential for extension and permanent placement, offering valuable brand recognition and career growth.
Pay rate range (CAD): $17.60/hr – $27.70/hr
Responsibilities
- Deliver inbound and outbound support to customers over the phone in a professional manner.
- Create a positive customer experience by managing inquiries, issues, and service requests promptly and effectively.
- Navigate multiple systems and screens to update customer account information accurately during calls.
- Conduct account reviews to identify discrepancies or missing data, following established procedures.
- Document all customer interactions thoroughly, ensuring accuracy and compliance with company policies.
- Adhere to all regulatory and internal compliance standards, including KYC/KYB requirements.
- Collaborate with internal partners and stakeholders to resolve customer issues efficiently.
- Maintain a flexible approach to workload to meet service level agreements (SLAs).
Desired Skill-Set
- Fluency in English (verbal and written).
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Prior experience in customer service within a contact center, financial institution, or similar environment.
- Excellent interpersonal, communication, and relationship-building skills.
- Ability to handle inbound and outbound calls confidently and professionally.
- Strong organizational skills and attention to detail.
- Capable of working in a fast-paced environment with minimal supervision.
- Ability to adapt to ambiguity and solve business problems efficiently.
Nice to Have
- Knowledge of KYC/KYB compliance and requirements.
- Banking industry experience.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.