Bilingual- Banking Associate
Are you ready to elevate your customer service skills in a dynamic financial environment? Apply Now!
Working with one of our top financial clients, this role calls for a Service Representative – Senior to provide critical support within retail deposits and payments operations. This position involves handling complex service requests, transaction processing, and stakeholder communication to ensure a seamless customer experience. The role is based on-site, requiring bilingual proficiency in French and English, and offers opportunities for growth and professional development.
Pay rate range (CAD): $17.60/hr – $22.67/hr
Responsibilities
- Analyze data and transactions to identify insights and resolve issues efficiently.
- Process deposits and payments, including cheque and electronic transactions, lockbox, and remote deposit activities.
- Maintain accurate and complete records of work activities and documentation.
- Respond accurately and promptly to stakeholder inquiries, ensuring all service level agreements are met.
- Support change management initiatives and process improvements.
- Collaborate with internal and external stakeholders to meet business objectives.
- Perform quality control checks and assist in training team members.
- Escalate complex issues to senior management, following established guidelines.
- Reconcile and verify information to detect discrepancies and resolve them appropriately.
- Maintain compliance with regulatory requirements and operational risk controls.
- Assist in developing and implementing new systems or process enhancements.
Desired Skill-Set
- Bilingual in French and English (reading, writing, speaking)
- 1-2 years of experience in an analytical or customer service role within a financial setting
- Proficient with Microsoft Office, Adobe PDF, Outlook, and document management tools
- Strong multitasking skills and ability to work efficiently in a fast-paced environment
- Excellent communication and problem-solving abilities
Nice to Have
- Previous experience working at a major bank
- Knowledge of banking regulations and compliance standards
- Exposure to payment processing systems and related technology
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.