Production Support Specialist – Direct Investing
Are you ready to support a high-visibility tier 1 financial application? Apply Now!
Working with one of our top financial clients, this role calls for a Production Support Specialist – Direct Investing. In this position, you will be part of the Production Support team for core Investors Edge applications, focusing on technical investigation, incident resolution, outage management, and continuous service improvement. This is an excellent opportunity to work on a critical client-facing system with long-term growth potential.
Pay rate range (CAD): $54.35/hr – $65.22/hr
Responsibilities
- Investigate, triage, and resolve production issues based on severity and business impact
- Lead incident bridges and manage major outages with clear stakeholder communication
- Monitor logs, identify root causes, and implement preventative actions
- Prioritize and manage contact center tickets and internal escalations
- Support daily midnight batch processes to ensure application uptime outside market hours
- Support Azure cloud components including App Insights, Data Factory, and SQL Server
- Maintain OpenShift microservices and validate deployments via Artifactory pipelines
- Act as subject matter expert on system changes, impact assessments, and deployment procedures
- Participate in after-hours maintenance for code updates and system improvements
- Ensure compliance with security, privacy, and enterprise standards
- Collaborate with business partners, technical teams, QA, vendors, and project teams
- Provide timely and clear updates during outages and high-impact incidents
Desired Skill-Set
- 3-5 years of Production Support experience in a technology environment
- Proven experience supporting applications in Azure cloud infrastructure
- Hands-on experience with OpenShift container platform
- Strong knowledge of relational databases such as Oracle and MSSQL
- Experience with ServiceNow ticketing system
- Excellent communication skills and ability to work under pressure
- Ability to prioritize and manage multiple incidents efficiently
- Ownership-driven with strong accountability
Nice to Have
- Experience working with high-visibility, client-facing applications
- Demonstrated capability resolving high-impact outages
- Background in banking or the financial services domain
- Familiarity with cloud-native architecture and enterprise-scale systems
- Adaptability and eagerness to learn new technologies
- Team-oriented mindset with proactive communication
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.