Project Manager – Contact Center
Are you an experienced project management professional ready to lead complex contact center initiatives? Apply Now!
Working with one of our top financial clients, this role calls for a Project Manager – Contact Center. This position involves spearheading a large-scale contact center technology upgrade, from inception to delivery, ensuring seamless coordination across diverse teams and stakeholders.
Responsibilities
- Lead the end-to-end business casing process for new contact center programs.
- Develop, manage, and maintain comprehensive Integrated Project Plans.
- Define project scope, milestones, dependencies, and resource requirements.
- Track project progress, manage risks and issues, and implement mitigation strategies.
- Oversee RAID logs, produce executive reports, and ensure go-live readiness.
- Coordinate activities across multiple teams and business units with varying structures.
- Manage program financials, including forecasting, accruals, chargebacks, and vendor invoicing.
- Present proposals, updates, and findings to stakeholders and executive leadership.
- Ensure project deliverables meet quality, scope, and timeline expectations.
- Foster effective communication and collaboration among project teams and stakeholders.
Desired Skill-Set
- Proven experience in driving the business casing process from start to finish.
- Extensive stakeholder management across business, operations, technology, and vendors.
- Strong governance skills, including RAID management and executive reporting.
- Advanced proficiency in MS Project, Excel, PowerPoint, and other project tools.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to multitask, prioritize, and work under tight deadlines.
- Hands-on approach with a focus on execution and deliverables.
- Experience coordinating large projects within complex organizational environments.
Nice to Have
- Previous project management experience within a financial services environment.
- Familiarity with Jira, Confluence, and Power BI tools.
- SharePoint-based reporting and Power BI integration experience.
- PMI or PMP certification.
- Experience with project management and business casing processes.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.