IT Application Support Analyst – Payments / UNIX
Are you an experienced IT Application Support Analyst with a focus on Payments and UNIX? Apply Now!
Working with one of our top financial clients, this role calls for an IT Application Support Analyst – Payments / UNIX. This position involves providing crucial support for payment applications, ensuring system stability, troubleshooting complex issues, and maintaining thorough documentation. The role offers flexibility with remote and onsite work arrangements and provides an opportunity to contribute to impactful banking technologies in a collaborative team environment.
Pay rate range (CAD): $45.13/hr – $54.15/hr
Responsibilities
- Provide technical support for Payments applications, with a focus on UNIX, Windows, SQL, and Mainframe environments.
- Investigate and resolve application issues, ensuring timely resolution to minimize system downtime.
- Maintain comprehensive documentation of support activities, incident reports, and resolution steps.
- Collaborate with vendors and service providers to troubleshoot and resolve complex system issues.
- Monitor system performance using tools such as Dynatrace and utilize AI tools to enhance support efficiency.
- Lead technical inquiries, coordinate system updates, and support deployment activities.
- Assist with system configuration, upgrades, and implementation of new features or patches.
- Support application security protocols and participate in safeguarding information integrity.
- Work in a team environment, rotating shifts if needed, with a focus on delivering high-quality support.
Desired Skill-Set
- Strong UNIX experience is essential.
- Proficiency in Windows operating systems.
- Experience in technical support roles, with excellent documentation skills.
- Knowledge of SQL and application monitoring tools like Dynatrace.
- Basic understanding of mainframe environments is advantageous.
- Familiarity with SWIFT payments or banking environments is a plus.
- Development experience (Java, Oracle, SQL) is preferred to understand application workflows.
- Understanding of AI support tools and application security practices.
- Ability to work independently and as part of a regional team.
Nice to Have
- Mainframe background.
- SWIFT payment processing experience.
- Development skills, especially in Java or related technologies.
- Previous banking industry experience.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.