Production Support Analyst
Are you ready to leverage your expertise in supporting enterprise technology applications? Apply Now!
Working with one of our top financial clients, this role calls for a Technical Support Analyst/Azure & PowerPlatform Support. This position involves providing advanced production and application support within a dynamic technology modernization initiative. As a critical member of the Enterprise Technology team, you will work on emerging technologies, including AI/ML capabilities and Power Platform, contributing to impactful modernization efforts.
Pay rate range (CAD): $63.77 – $87.00/hr
Responsibilities
- Investigate, troubleshoot, and resolve operational issues across multiple enterprise applications and systems, prioritizing based on severity and strategic importance
- Manage issue logs and service requests, ensuring timely resolution and client satisfaction
- Design and implement preventative solutions to reduce recurrence of issues
- Collaborate with business and technology partners to communicate updates, ensure compliance, and support organizational policies
- Assess the impact of system changes and projects, ensuring adherence to security, business, and compliance standards
- Research and recommend policies, procedures, and standards to optimize system performance and support modernization initiatives
- Support onboarding of new technologies, including AI/ML models and Power Platform components, ensuring smooth integration
- Participate in the testing, validation, and deployment of system updates and new features
- Contribute to documentation of processes, incidents, and resolutions to promote knowledge sharing
Desired Skill-Set
- Minimum of 5 years supporting applications in Microsoft Azure
- Extensive experience supporting Cloud environments
- Proven ability supporting Power Platform applications
- Strong UNIX/Linux environment expertise
- Middleware support experience
- Batch processing support skills
- Excellent communication and collaboration abilities
- Ability to analyze complex issues and provide strategic solutions
- Familiarity with system impact assessments for change management
Nice to Have
- Experience supporting AI/ML models
- Knowledge of CASS, OCP Container, AutoSys, and Informatica
- Understanding of automation tools and scripting languages
Soft Skills
- Influential relationship builder capable of inspiring outcomes and sharing expertise
- Digitally savvy with a passion for innovative technology solutions
- Exceptional attention to detail and critical thinking abilities
- Client-focused mindset committed to delivering the right solutions
- Values-driven approach emphasizing trust, teamwork, and accountability
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.