Application Support Analyst- Azure

  • Date Posted Aug 5, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 14927

Are you a highly motivated and talented Application Support Analyst looking to join a fast-paced, dynamic, and challenging environment? Do you carry a notable communication skill? Then, Apply Now!

Working with one of the top financial clients this role calls for an Application Support Analyst- Azure who will be responsible for performing controlled incident resolution including prioritization and escalation, involving business and technology partners. This candidate must follow established processes/standards, business technology architecture, and risk and production capacity guidelines. The successful candidate must comply with both disaster and business recovery plans and help define, review and test these plans.


  • Service applications and systems, provide application, systems, and operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
  • Promptly schedule packaging and release new applications in a timely manner, and reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
  • Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
  • Provide prompt, effective day-to-day support, accurately identify and resolve issues, and perform controlled and timely incident resolution all while making client satisfaction a top priority.
  • Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, and keep accurate documentation.
  • Design, review, and integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
  • Address application, cross-capability and cross-release issues.
  • Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
  • Assume incident management role (communicator, tracker, escalator, driver, etc.).
  • Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions and re-develop as required.
  • Use meaningful metrics to monitor environmental performance.
  • Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
  • Follow established processes/standards, business technology architecture, and risk and production capacity guidelines; plan, monitor and escalate issues as required.
  • Comply with both disaster and business recovery plans (and help define, review and test these plans).
  • Identify/implement process improvements to enhance revenue, and customer experience and reduce costs.

Desired skill set:

  • 3 years of solid experience in providing Technical application support
  • 3 years of experience with Middleware technologies
  • 3 years of experience with Windows and UNIX OS
  • Degree or diploma in Computer Science or relevant field

Nice to have:

  • Working knowledge of MS Azure
  • Experience with ServiceNow

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