Application Support Analyst- Splunk/Dynatrace

  • Date Posted Jun 20, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 14736

Are you a self-motivated individual who is hardworking with proven work history? Are you a driven team player who is looking to join a fast-paced, high-growth, and energetic team? Are you that talented professional we are looking? If yes, Apply Now!

Working with one of the top financial clients this role calls for a Application Support Analyst- Splunk/Dynatracewho will be responsible for investigating and resolving application and operational issues, prioritizing based on severity, risk and/or strategic business needs. This candidate must act as a subject matter expert in the assessment of impacts of planned system changes and projects, ensuring compliance with relevant organization standards

Responsibilities:

  • Design and implement solutions to prevent recurrence with the end goal of ensuring application reliability and client satisfaction
  • Ensure proper monitoring and documentation for Production Support is completed before any production deployment.
  • Develop and maintain productive relationships with Technology Operations, QA, Project team and others.
  • Research, analyze and support the deployment and implementation of new and/or revised application packages, policies, procedures, and standards.
  • Evaluate ongoing activities and requests to ensure adherence to standards and processes. Coordinate and/or execute implementation plans.
  • Monitor and analyze supported services to identify opportunities for improvement and recommend solutions using automating, application monitoring, or team collaboration using MS Teams, Confluence, and JIRA

Desired skill set:

  • 5+ years of relevant experience in applications support
  • Strong knowledge of Oracle database
  • Experience using automating deployments such as Jenkins and Github
  • Experience using application monitoring tools
  • Demonstrate supporting Java applications, off-the-shelf vendor applications, Secure File transfer, and Batch scheduling.
  • Previous experience with defining, implementing changes to, and supporting a production application.
  • Previous experience with DevOps and CI/CD concepts, JBoss, Linux, and Microsoft Windows, Oracle Databases including RAC, SQL queries, stored procedures, AWRs, and partitioning, Autosys and Feedhub.
  • Proven experience leading incident troubleshooting bridges
  • Strong communication skills

Nice to have:

  • Working knowledge of Automating deployment tools like UrbanCode and Artifactory
  • Hands-on experience with Application monitoring tools like Splunk and Dynatrace
  • Working knowledge of Networking concepts including F5 load balancers
  • Knowledge of Veritas Cluster Server (VCS)
  • Experience supporting live transactions or online processing applications
  • Previous experience working in a Financial Institution
  • Experience using ServiceNow

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