Bilingual Banking Associate
Are you bilingual and detail-oriented with banking experience? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual Banking Associate. This position offers an opportunity to contribute to a leading financial institution in a collaborative and supportive team environment. The role involves managing sensitive information requests, ensuring compliance with SLAs, and supporting operational processes in a dynamic back-office setting.
Pay rate range (CAD): $17.60/hr – $26.83/hr
Responsibilities
- Manage requests for information efficiently through paper forms, email, or software systems, ensuring timely and accurate processing.
- Review, assign, and input request details into the system, maintaining adherence to established SLAs.
- Generate, validate, and finalize documentation and responses, ensuring accuracy and confidentiality.
- Communicate effectively with internal teams and external agencies, including government entities, handling sensitive data.
- Escalate operational issues or non-standard requests for appropriate resolution.
- Assist in identifying opportunities to improve service delivery and operational efficiency.
- Support compliance-related activities and processing of government-based information requests.
- Maintain a thorough understanding of internal policies, regulations, and industry trends impacting operations.
- Prioritize workload to meet SLA requirements, ensuring high-quality standards.
- Review internal processes periodically and propose enhancements for efficiency and effectiveness.
- Exercise discretion in handling confidential information and escalate high-risk activities.
- Comply with all relevant frameworks, policies, and procedures, including Anti-Money Laundering and Business Continuity.
Desired Skill-Set
- Fully bilingual in English and French, both written and verbal.
- 1-2 years of experience in banking or financial services.
- Strong administrative skills with a proven ability to meet SLAs.
- Proficiency in Microsoft 365, including Word, Outlook, and Excel.
- Excellent attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Strong communication skills, both written and verbal.
- Effective time management and organizational skills.
- Critical thinking and problem-solving abilities.
- Ability to handle high volumes of work under tight deadlines.
- Understanding of banking products such as foreign exchange, money market deposits, and loans is a plus.
- Knowledge of compliance procedures and government request handling is an asset.
Nice-to-Have
- Experience supporting compliance activities or government requests.
- Background in anti-money laundering or regulatory compliance.
- Familiarity with global trading platforms or financial systems.
- Experience working in a hybrid work environment.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.