Bilingual Banking Associate- Back Office
Are you bilingual and passionate about delivering exceptional customer service? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual Banking Associate – Back Office. This position involves supporting back-office banking operations, including account review, data management, and providing a seamless experience for clients. The role offers opportunities for extension and potential permanence within a reputable organization, making it an excellent stepping stone for career growth in the banking industry.
Responsibilities
- Conduct account reviews to identify discrepancies or missing information, following established procedures.
- Update and maintain customer account data accurately across multiple systems.
- Document all customer interactions clearly and in compliance with company policies.
- Support back-office operations by triaging files and managing inbox support, ensuring timely resolution of issues.
- Assist in verifying customer information and supporting account maintenance activities.
- Maintain adherence to compliance standards and internal processes in all interactions.
Desired Skill-Set
- Fully bilingual in French and English.
- Strong customer service skills with a focus on client satisfaction.
- Excellent interpersonal and communication skills, both written and verbal.
- Proficiency with MS Office suite (Word, Excel, Outlook).
- Strong organizational abilities with the capacity to thrive in a fast-paced environment.
- Proven ability to handle multiple tasks efficiently and accurately.
Nice to Have
- At least 1 year of banking or financial services experience.
- Additional bilingual skills in Mandarin, Punjabi, Hindi, Cantonese, or Spanish.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.