Bilingual Collection Agent- Banking
Are you a bilingual professional passionate about customer service and collections? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual Collection Agent in the banking sector. This position involves engaging with customers to resolve collection matters, providing exceptional service in both French and English, and supporting the bank’s operational goals. The role offers an excellent environment for learning and professional growth.
Pay rate range (CAD): $17.60/hr – $23.18/hr
Responsibilities
- Handle inbound and outbound calls to assist customers with collections and account inquiries
- Provide courteous, professional, and efficient customer service to resolve issues promptly and effectively
- Engage customers to understand their financial needs and offer appropriate solutions
- Document all customer interactions accurately and thoroughly in accordance with company policies
- Identify cross-sell opportunities and refer customers to internal banking partners as appropriate
- Escalate complex or high-risk transactions to the appropriate teams
- Support the achievement of team and business objectives through quality interactions and customer engagement
- Maintain compliance with all relevant policies, procedures, and regulations
- Participate in ongoing training and process improvement initiatives
Desired Skill-Set
- Fluent in French and English, with 100% comprehension (written and verbal)
- Excellent communication and interpersonal skills
- Strong attention to detail
- Proficient with MS Office Suite
- 2-4 years of customer service and/or collections experience
- Previous banking or financial background is a plus
- Ability to work independently and manage time effectively
- Experience working in a call center environment
Nice to Have
- Previous experience working at a banking institution
- Knowledge of collections software and related computer applications
- Familiarity with federal and company policies related to collections
- Bilingual proficiency in additional languages (a plus)
- Experience working in a fast-paced team environment
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.