Bilingual Customer Service Specialist- Wire Payments
Are you fluent in French and English with a passion for delivering exceptional customer service? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual Customer Service Specialist – Wire Payments. This position offers an exciting opportunity to support wire transfer processing, electronic money movements, and client inquiries within a dynamic banking environment. The role involves a combination of training, on-the-job learning, and varied operational tasks, with some responsibilities requiring onsite presence.
Responsibilities
- Process wire payments, electronic fund transfers, and Visa money transfers accurately and on time following established procedures
- Assist clients with merchant searches and related transaction inquiries
- Participate in training sessions, including observing and reading policies and procedures
- Engage with managers and team members to resolve issues or support requests
- Support cross-training for multiple operational tasks as needed
- Maintain high levels of attention to detail and accuracy in all transactions
- Follow risk and compliance protocols, escalating issues as necessary
- Identify process improvement opportunities and contribute to enhanced service delivery
- Ensure compliance with internal policies and external regulations, including Anti-Money Laundering standards
- Manage workload efficiently to meet service level agreements (SLAs) and productivity targets
Desired Skill-Set
- Bilingual in French and English, verbal and written
- Strong conflict resolution and problem-solving skills
- Independently motivated with a can-do attitude
- Tech-savvy with advanced Excel skills (pivot tables, formulas, data entry)
- High attention to detail and accuracy
- Understanding of risk management and compliance requirements
- Excellent communication skills, both verbal and written
- Ability to adapt quickly to new procedures and tasks
- Strong organizational and time management skills
Nice to Have
- Experience with AI tools such as Microsoft Copilot
- Prior banking or financial services experience
- Knowledge of global platforms and systems
- Familiarity with trade processing and cash products such as loans, deposits, swaps, or forwards
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.