Bilingual Service Representative/Deposits/Payments
Are you looking for stellar opportunities to develop and succeed? Are you ready to make a mark in an international Financial Corporation? Here’s an opportunity for you…
Working with one of the top financial clients this role calls for a Bilingual Service Representative/Deposits/Payments who will be responsible for providing day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments. This candidate will support the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service-level agreements. The successful candidate will collaborate with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience.
Responsibilities:
- Analyzes data and information to provide insights and recommendations.
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
- May perform quality control and training.
- Organizes work information to ensure accuracy and completeness.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
- Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
- Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
- Checks and reconciles information and documentation to ensure accuracy and completeness.
- Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
- Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
- Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.
Desired Skill Set:
- Bilingual in French & English
- 1 – 2 years of relevant experience in analytical and communication-based role
- Knowledge and experience using relevant systems and technology including Microsoft Office, Adobe PDF, OneDrive and Outlook
- Ability to multi-task in a fast-paced environment
- Post-secondary Education
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