Business Analyst – Banking/Call Center

  • Date Posted Jan 5, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 13617

Can you cultivate winning relationships by building trust with business and technology partners? Can you learn voraciously, stretch your thinking, share your knowledge and educate others? Do you have the capability to inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business? Then, apply now!

Working with one of our top financial clients this role calls for a Business Analyst – Banking/Call Center who will be responsible for delivering and supporting any projects that are identified by the application team. The candidate will work with internal partners and some vendors. The successful candidate must demonstrate intermediate knowledge of business analysis principles and practices. The ideal candidate possesses strong communication, organizational, problem-solving, and collaborative skills.


  • Support Business Analysis functions within medium-tier projects, with moderate risk and multiple stakeholders across multiple Lines of Business.
  • Work collaboratively with stakeholders to support project benefits and changes to business processes, policies and systems.
  • Apply a variety of elicitation techniques to probe, challenge, understand business needs and translate them into quality business requirements.
  • Provide leadership, guidance and support in defining the business needs, business benefits, and problem/opportunity statements based on strategic drivers.
  • Create and maintain a business analysis plan of requirements activities.
  • Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements.
  • Identify, validate and document current state processes.
  • Understand the difference between functional and non-functional requirements.
  • Provide strategic recommendations for business applications and procedures.
  • Lead a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience.
  • Communicate progress on BA work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and people manager where appropriate.
  • Support Business Systems Analyst activities that include assisting with questions related to business requirements to build system requirements.
  • Support Quality Assurance activities that include reviewing the test plan and test cases and providing guidance on testing and defect reporting.
  • Support change management and overall project readiness activities.

Desired Skill Set:

  • Experience facilitating meetings.
  • Experience managing Agile Projects.
  • Experience working with Confluence and JIRA.
  • Experience working with MS Project, Visio, and Use Case Modeling.

Nice To Have:

  • Business Analysis Certification.
  • Experience working as a business analyst in a financial Call Centre business environment.
  • Experience working in the Financial industry.

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