Business Analyst- LMS/ Learning Management Systems

  • Date Posted Jun 21, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 14745

Can you cultivate winning relationships by building trust with business and technology partners? Can you learn voraciously, stretch your thinking, share your knowledge and educate others? Do you have the capability to inspire a positive work environment and help champion quality, innovation, teamwork and service to the business? Then, Apply Now!

Working with one of the top financial clients this role calls for a Business Analyst- LMS/ Learning Management Systems who will be responsible for providing support and delivery of requirements and work packages on low-complexity projects and initiatives in alignment with business strategies. This candidate will lead a diverse range of stakeholders and communicate effectively by adapting style and technique to a diverse audience. The successful candidate must analyze impacts on customers, stakeholders, employees, processes, and technology solutions to achieve business results.


  • Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
  • Provide recommendations and direction based on the end-to-end customer experience when making decisions
  • Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
  • Assess and ensure that customer and employee experience/stakeholder impacts are appropriately managed
  • Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
  • Provide ongoing communication to key stakeholders, including the project sponsor, business project owner, and project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
  • Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
  • Identify and lead problem resolution to ensure customer needs are met
  • Contribute to the application of change management best practices e.g. stakeholder analysis, gap analysis, change planning, etc.
  • Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for the successful delivery of requirements
  • Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

Desired skill set:

  • 5 years of experience as a Business Analyst
  • 5 years of experience with Requirements Gathering
  • Experience evaluating learning systems and technologies
  • Advance knowledge of project delivery practices & standards across the project life-cycle
  • Attention to detail, highly organized, time management, sense of urgency
  • Excellent problem-solving skills and adaptability to deadlines, changes and pressures
  • Some knowledge of business process management techniques and principles
  • Basic mentoring skills necessary to provide support and constructive performance feedback
  • Degree in a relevant field

Nice to have:

  • Business Analysis Accreditation
  • Experience with Sum total and degreed

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