Business Analyst-ServiceNow

  • Date Posted May 11, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 14505

Do you seek challenges and personal development opportunities, and have the courage to make a difference? Are you a motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines? Then, Apply Now!

Working with one of the top financial clients this role calls for a Business Analyst-Service Now who will be responsible for providing broad business governance and control related process, research, evaluation, operations, testing, reporting and analytical support. In this role, you will be expected to use sound knowledge in your functional area to analyze key issues and recommend solutions in weekly to monthly timeframes.


  • Provide business governance and control related research, evaluation, testing/assessment, reporting, review of business performance/ processes/ initiatives, operational and/or analytical support
  • Develop and/or prepare applicable business metrics/standard/ad hoc reporting in collaboration with partners and stakeholders to support decisions
  • Review processes and controls and identify issues and control deficiencies to increase standardization of solutions, processes and controls
  • Be knowledgeable of practices, procedures, and trends within your area of responsibility
  • Participate as a member of the team, support a positive work environment and ensure timely communication
  • Support team by regularly enhancing knowledge/expertise in own area and participating in knowledge transfer
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Investigate and analyze potential solutions; ensure processes and functional programs are implemented
  • Build the business case by collaborating with stakeholders defining project benefits measures and effort estimates to achieve benefit results/objectives
  • Ensure traceability of requirements/user stories to the business solution and benefits realization throughout the project.
  • Proactively identify and manage and track requirements risks, issues, assumptions, dependencies, constraints
  • Collaborate with other delivery partners to support the development of system requirements, architecture design, test strategies/plans, and change strategies to ensure business needs are met
  • Manage vendor relationships from a business perspective for the solutions aligned to assigned capabilities

Desired Skill Set:

  • 5 years of experience as a Business Analyst
  • 5 years of experience in ServiceNow
  • 5 years of experience with Technical documentation
  • 5 years of experience with Process Mapping
  • Post-Secondary Education

Nice to have:

  • Working knowledge of APM and CSDM

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