Business Analyst- Workday/Successfactor

  • Date Posted Jul 22, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 14886

Do you seek challenges and personal development opportunities, and have the courage to make a difference? Do you possess excellent communication skills and are constantly looking for more efficient ways to manage processes and company assets? Then, Apply Now!

Working with one of the top financial clients this role calls for a Business Analyst- Workday/Successfactor who will be responsible for partnering with internal Business Operations and HR teams to plan and execute Workday projects. This candidate will be managing the day-to-day administration of Workday including configuration, testing, and troubleshooting of issues related to business processes, security, and reporting. The successful candidate must communicate system availability & outages to business partners and users.


  • Partner closely with business and support teams to understand system end-user needs and provide recommendations to keep Workday business processes simple and efficient.
  • Lead and communicate system-related releases, upgrades and enhancements.
  • Perform routine break/fix support and regression testing and support the inbound/outbound interfaces to the system
  • Provide end-user troubleshooting, issue remediation, technology request assistance and escalation management.
  • Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements
  • Assist in the development of detailed system requirements, test plans and training materials
  • Review, analyze and create detailed documentation of business processes and systems functionality, including workflows, program functions and steps required to execute transactions
  • Manage day-to-day administration of Workday including configuration, testing, and troubleshooting of issues related to business processes, security, and reporting.
  • Build and manage customer relationships by demonstrating a desire to deeply understand their business processes and challenges,
  • Demonstrate a continuous improvement mindset and an ability to execute.
  • Deliver subject matter expertise on HR systems based upon functional areas or projects
  • Develop and articulate solution options that consider technical landscape as well as incorporate user experience, scalability, security and best practices.
  • Clearly highlight the merits and disadvantages of solution options to support informed decisions by our customers.
  • Provides scoping of complexity and effort for each option.
  • Provide input to change management strategy and deployment from a systems perspective.
  • Develop and implement support models for new functionality/systems deployments.
  • Identify and recommend process improvements, system enhancements, and new applications to support business strategies and operational needs.
  • Remain informed on current HR Technology trends and new systems release features for incumbent applications.
  • Support audit and compliance efforts, where necessary.
  • Communicate system availability & outages to business partners/users

Desired skill set:

  • 2 years of experience in Requirements Gathering
  • Document project requirements and configuration needs in the workday
  • Ability to obtain consensus and engagement among multiple partners
  • Strong business acumen and strategic thinking skills, logical problem-solving skills
  • Tech-savvy with strong knowledge and familiarity with leading-edge HR solutions
  • Innovative with the aptitude to apply design thinking principles to re-imagine the colleague
  • Good interpersonal and collaboration skills
  • Experience from a user perspective
  • Excellent relationship management skills

Nice to have:

  • Experience in Talent Management
  • Experience working in the Banking or FI Industry

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