Business Process Analyst – Digital Transformation

  • Date Posted Oct 25, 2021
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 13278

Can your influence make an impact? Do you believe that relationships and networks are essential to success? Do you inspire outcomes by making yourself heard? Can you bring your real self to work and live company values – trust, teamwork, and accountability? Then, here is an opportunity for you!

Working with one of the top financial clients, this role calls for a Business Process Analyst – Digital Transformation who will be responsible for providing support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies and may also support the team with project/program delivery. The candidate must possess advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle, and knowledge of business process management techniques and principles. The ideal candidate has excellent communication skills, interpersonal skills, problem-solving skills, and is detail-oriented. The candidate has excellent time management skills and can work independently and as part of a team.  

Responsibilities:

  • Understand and clarify work packages of each assigned initiative/project inclusive of constraints and maintain a customer-centric approach
  • Provide recommendations and direction based on the end-to-end customer experience when making decisions
  • Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
  • Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
  • Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for the successful delivery of requirements
  • Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations
  • Lead requirements management on the project(s) which are based on complexity, size, and budget as defined by the project governance levels
  • Provide leadership/guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
  • Identify scope changes and complete analysis to determine the impact to project benefits and risks
  • Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements
  • Identify, document, and validate current state processes and work with the business and stakeholders to design the desired future state
  • Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
  • Collaborate with technology partners and provide recommendations to support the development of system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
  • Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements.
  • Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
  • Adhere to Enterprise project governance controls to ensure projects meet all performance, quality, and compliance standards and conform to appropriate disciplines
  • Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
  • Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, manage deadlines and adjust to changing work priorities
  • Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
  • Support the implementation and post-implementation activities as defined in the project plan
  • Own the delivery of high-level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
  • Support the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required
  • Identify risks or issues with technology solution or design and their impact
  • Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
  • Critique and analyze requirement change requests to challenge impact to original business need as defined by the project charter
  • Solidify business needs including problem statements, business objectives, and strategic alignment to ensure accurate delivery of business requirements in support of the business case
  • Deliver detailed level requirements to support downstream estimates and delivery of case anchored to business requirements
  • Contribute with the business owner to define measures of success as defined in the project charter

Desired Skill Set:

  • Relevant experience
  • 5 years of Business Analysis experience
  • Experience working with technology/technical teams

Nice to Have:

  • Business Analysis Accreditation
  • Experience working with digitization and transformation projects
  • Experience working with Visio
  • Experience working with Process mapping

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