Business System Analyst-ServiceNow

  • Date Posted Jun 8, 2022
  • Location Toronto , Ontario
  • Job Type Contract
  • Job ID 14656

Are you collaborative, innovative, and enjoy visionary thinking? Are you a self-motivated individual who is hardworking with proven work history? Are you a forward-thinking, creative individual who willingly takes ownership of complex and challenging initiatives? Then, Apply Now!

Working with one of the top financial clients this role calls for a Business System Analyst-ServiceNow who will be responsible for providing support and producing detailed system requirements and technical and functional specifications in alignment with standards and frameworks. This candidate will work in close partnership with business partners/technology/project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Responsibilities:

  • Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options/recommendations working closely with key technology partners (e.g. Solution Architects and Quality Assurance staff)
  • Define, document and translate business requirements into detailed functional specifications and non-functional specifications
  • Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
  • Support and contribute to project management activities by participating in the scoping and estimating of project efforts, risk identification and mitigation measures recommendation, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project Manager
  • Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
  • Support collaboration with key stakeholders to determine solutions assess the impact on existing work processes and systems, and how manage the integration
  • May provide operational / process related analysis and support to various extents
  • Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables
  • Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating escalate issues as required
  • Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in client services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
  • Continuously enhance knowledge of business domains and their products/services
  • Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
  • Maintain ongoing communication with all stakeholders throughout the project lifecycle
  • Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.
  • Prioritize and manage own workload to deliver quality results and meet timelines
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest.
  • Participate in knowledge transfer within the team and business units
  • Coach new or less experienced colleagues and act as a reference for the requirements management lifecycle
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Desired Skill Set:

  • 5 years of proven experience as a BSA
  • 5 years of solid experience in Asset Management
  • 5 years of hands-on experience with ServiceNow
  • 5 years of expertise in MS Excel
  • Technical Background

Nice to have:

  • Experience with Cloud or another 3rd party
  • Excellent verbal and written communication skills and comfortable working with both Business and Technical teams
  • Advanced knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and project management

BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.

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