Call Center Representative

  • Date Posted Nov 22, 2021
  • Location Mississauga, Ontario
  • Job Type Contract
  • Job ID 13448

Are you looking for stellar opportunities to develop and succeed?  Are you ready to make a mark in an international Financial Corporation?  Here’s an opportunity for you!

Working with one of our top financial clients, this role calls for a Call Center Representative who will be responsible for proving technical support to customers to find satisfactory solutions. The ideal candidate possesses excellent communication, problem-solving, and analytical skills. The candidate must have a customer-service-oriented mindset and can thrive in a fast-paced environment.

Responsibilities:

  • Respond to customer questions received via telephone calls, callbacks, emails, and help desk requests.
  • Provide technical and production support for products and services, including incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring, and communication, to ensure service levels are maintained.
  • Assist customers in troubleshooting and resolving issues during deployment and ongoing use of products & services, effectively diagnosing and working through complex problems.
  • Promote positive customer relations by consistently providing exceptional customer service and fostering trust and confidence by taking ownership of support issues, providing friendly and accurate resolutions, and diligently searching for solutions.
  • Escalate issues that are beyond the level of expertise through the appropriate channels.
  • Maintain up-to-date knowledge and understanding of products, services, processes, and relevant legal, regulatory, and technology requirements.
  • Monitor completion of all internal and external operational effectiveness/compliance requirements to manage risk within acceptable limits.
  • Protect the company’s assets by adhering to all applicable regulations, policies and procedures, legal and ethical requirements, process requirements, established risk guidelines, and regulation requirements.
  • Maintain the confidentiality of both customer and company information to protect the customer and the company and to ensure compliance with policies & procedures.
  • Follow security and safeguarding procedures per company policy for the prevention of loss due to fraud, money laundering, or defalcation.
  • Identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering.

Desired Skill Set:

  • 1 year of experience in a call center/customer service role fielding user-based issues.
  • Experience working with Microsoft Office Suite and Outlook.
  • Experience working with Internet Explorer within a Windows 10 OS.

Nice to Have:

  • Undergraduate degree.
  • Experience working in a call center environment.
  • Experience working with ticketing systems.
  • Experience working with remote access work.
  • Fluency in French.

BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.

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