Customer Service Specialist-Mortgages
Are you passionate about delivering exceptional customer service in a fast-paced financial environment? Apply Now!
Working with one of our top financial clients, this role calls for a Customer Service Specialist – Mortgages and offers an exciting opportunity to be part of a dedicated team managing the mortgage discharge process. In this position, you will play a vital role in ensuring seamless mortgage transactions by providing outstanding support and accurate processing, contributing to client satisfaction and operational efficiency.
Responsibilities
- Manage the end-to-end mortgage discharge process, including completing optimizer requests and processing FCT payouts
- Respond promptly to inquiries received through shared mailboxes and voicemail, ensuring excellent communication and customer support
- Navigate multiple internal systems daily to verify and update mortgage information accurately
- Collaborate with team members to resolve issues and improve workflow efficiency
- Maintain meticulous records and ensure all processes adhere to compliance and quality standards
Desired Skill-Set
- Exceptional attention to detail and strong organizational skills
- Effective time management to prioritize tasks and meet deadlines
- Excellent verbal and written communication abilities
- Proven collaboration and team-oriented mindset
- Willingness to learn and adapt in a dynamic environment
Nice to Have
- Proficiency with Microsoft Office Suite, including Excel and Outlook
- Previous experience in mortgage servicing or financial services is a plus
- Knowledge of mortgage processes and systems is advantageous
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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