Customer Support Specialist- Payments/Banking

  • Date Posted Jan 16, 2023
  • Location Mississauga, ON
  • Job Type Contract
  • Job ID 15526

If you share a passion for performance, a growth mindset with versatile skills, and approach everything with the highest integrity, here's an opportunity.

Working with one of the top financial clients this role calls for a Customer Support Specialist- Payments/Banking who will be responsible for fulfilling routine and occasionally non-routine transactions, internal business partner and external customer inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards.


  • Conversion of wire payment data from spreadsheets to new electronic system
  • Validation of all data on spreadsheets, and transferring applicable information through bank programming programs
  • Transferring information correctly through the use of Excel (VLOOKUP and Pivot tables) -given raw data and responsible for creating a pivot table to convert the information into the new system
  • Processing of wire payments as a secondary function

Desired Skill Set:

  • Previous experience in data entry
  • Hands-on experience with the MS Suite of products, specifically Excel VLOOKUP up and pivot tables
  • Ability to organize, prioritize, and make critical decisions
  • Attention to detail, working with sensitive information
  • Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • University Degree or College Diploma

Nice To Have:

  • Previous experience in wire payment environments
  • Exposure to data migration

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