Digital Operations Manager

  • Date Posted Sep 12, 2023
  • Location Toronto, ON
  • Job Type Contract
  • Job ID 16256

Working with one of the top financial clients this role calls for a Digital Operations Manager who will play a critical role in optimizing and streamlining the business-as-usual processes while managing digital technology systems. The successful candidate will be providing insights to drive the digital strategies. The ideal candidate will have a strong background in managing individuals, digital platforms, and systems to ensure smooth and efficient functionality.


  • Oversee pipeline of day-to-day work and work with Senior manager digital strategy to assign workload to teams
  • Triage all incoming support issues and assign them accordingly
  • Analyze existing digital operations processes and identify areas for improvement, automation, and scalability
  • Develop and implement streamlined processes to increase operational efficiency and align with digital team objectives
  • Evaluate, recommend, and implement new tools and platforms to enhance efficiency and effectiveness
  • Support and manage day-to-day agency relationships with key digital partners
  • Collaborate with the marketing team to execute and build out digital campaigns across various channels, ensuring proper tracking and attribution
  • Partner with analytics leads to collect, analyze, and interpret 360 marketing data to identify trends, and patterns, and provide insights to partners
  • Develop reports and dashboards to track metrics, campaign performance, and ROI
  • Provide regular reports and analysis to the marketing team and other stakeholders to inform decision-making and drive strategic initiatives
  • Standardize and operationalize all channel reporting
  • Monitor and measure the effectiveness of site content, and campaigns, identifying opportunities for optimization and providing actionable recommendations

Desired Skill Set:

  • 2-4 years in a Managerial position (People management)
  • Previous experience in Finance, Banking or Asset Management
  • Tech Savy
  • CMS – broad market experience
  • Understanding workflow processes through WorkFront including gap analysis/continue improvements
  • Proven ability to deliver on timelines
  • Knowledge or experience SaaS
  • Excellent project management and organizational skills, with the ability to manage multiple tasks and meet deadlines
  • Strong analytical skills with the ability to translate complex data into actionable insights
  • Strong results orientation, proven record performing to aggressive growth targets
  • Strong understanding of digital platforms, content management systems, and digital marketing tools
  • Strong interpersonal skills to collaborate effectively within a cross-functional team and a variety of skill sets
  • Flexibility & ability to work in a fast-paced and dynamic environment
  • Experience with CRM and automation platforms (Marketo, Hubspot Pardot, Salesforce, or other similar platforms)
  • Experience with analytics tools and dashboards (i.e. Adobe, GA, Data Studio)
  • Knowledge of digital marketing best practices and emerging trends

Nice to Have:

  • 1-2 years of Project management experience
  • FinTech or MarCom operations experience
  • Product knowledge around investments

BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.

Privacy Policy

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.
Attach an additional file, if applicable. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

Back to Top