Helpdesk – Bilingual

  • Date Posted Dec 3, 2021
  • Location Lassale, Quebec
  • Job Type Contract
  • Job ID 13508

If you are a self-confident, self-motivated person with a strong work ethic and excellent communication skills and you enjoy a fast-paced team-driven environment, contact us today!

Working with one of our top financial clients this role calls for a Helpdesk – Bilingual who will be responsible for providing technical support. The ideal candidate possesses excellent communication skills.

Responsibilities:

  • Answer user inquiries regarding computer software to resolve problems, typically of lower complexity.
  • Review user inputs and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken.
  • Review technical processes, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Desired Skill Set:

  • 1 year of experience working in a Help Desk position.
  • Bilingual – English & French
  • Client/Customer Service experience
  • Technical Knowledge/Experience

Nice to Have:

  • Experience supporting a Citrix environment
  • VPN experience
  • ServiceNow experience

BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.

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