IT Service Delivery Manager – Banking

  • Date Posted Jan 5, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 13623

Are you driven by collective success? Do you believe collaboration can transform a good idea into a great one? Do you understand the power of an inclusive team that enjoys working together to create a shared vision? Then, apply now!

Working with one of our top financial clients this role calls for an IT Service Delivery Manager – Banking who will be responsible for onboarding VMAs, setting up application catalogues, creating mandatory meetings, and building operational frameworks. The ideal candidate possesses strong communication, problem-solving, analytical, time management, organizational, prioritization, and leadership skills. The candidate must be a self-starter, fast learner, and team player with an ability to translate business requirements into specific technical solutions. The candidate must be a tech-savvy individual with excellent attention to detail and an ability to work independently.

Responsibilities:

  • Knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery.
  • Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements and resolve customer problems.
  • Advise customer about, or perform, maintenance of software system.
  • Develop and direct software system testing and validation procedures.
  • Inform customers or other departments on project status, proposals, and technical issues such as software system design and maintenance.
  • Direct software programming and development of documentation.
  • Develop and document governance and operational framework for two new vendor applications.
  • Respond to requests for assistance in the use of the applications via email or phone.
  • Accountable for the resolution of issues raised by users.
  • Collaborate with Technology, investigate problems and recommend/implement solutions.
  • Complete data work for projects, including data cleanup and maintenance.
  • Develop and maintain data cleansing.
  • Identify, assess, and document business and user requirements and communicate these to the CRM team.
  • Validate and test solutions with high accuracy.

Desired Skill Set:

  • Undergraduate degree.
  • 3 years of experience working with Project Management.
  • 3 years of experience working with MS Office Suite, Outlook, Excel and VISIO.

Nice to Have:

  • Experience working in the Financial industry.
  • Experience working with development software, such as SQL.

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