Jr. Technical Writer-Direct Investing

  • Date Posted May 6, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 14480

Are you a self-motivated technical writer with stellar communication skills? Do you enjoy developing and delivering high-quality, user-friendly documentation? Are you comfortable collaborating with a team to create meaningful content? Can you thrive in a fast-paced environment, managing multiple deadlines, competing priorities and client demands concurrently? Then, here is an opportunity for you!

Working with one of the top financial clients this role calls for a Jr. Technical Writer-Direct Investing who will be responsible for writing, publishing and maintaining a help content site that includes operating procedures, and/or manuals ensuring solutions are written in a clear, concise and consistent manner. This candidate will work collaboratively with both internal and external stakeholders on complex communications requirements.

Responsibilities:

  • Lead the maintenance, development and content roll-out of Direct Investing's Active Trading Platforms help content.
  • Responsible for accuracy and relevancy of the help content to support our clients.
  • Research, to uncover all components and user experience gaps are addressed.
    Continual review and refreshing of the help content database to keep content accurate.
  • Responsible for project workflows to ensure deadlines are met including ownership of some operations deliverables.
  • Ensure our client experience is top-of-mind in all planning activities.
  • Lead development of content to support new platform enhancements.
  • Establish and maintain a help content framework, to ensure we are operating within our risk guardrails without compromising our style.

Desired Skill Set:

  • 2 years of solid experience in Technical Writing
  • 2 years of experience with writing and editing quick reference guides and support guides
  • Knowledge and understanding of Direct Investing and competitors' active trading platforms.
  • Strong critical thinking, conceptual thinking and analytical skills to deliver actionable recommendations from analysis.
  • The ability to work cross-functionally across different Wealth teams.
  • Proficiency with MS Office suite, Adobe Suite, basic HTML, and Omniture.
  • Familiar with agile sprints.
  • Expert written communication. You know how to deliver complex ideas simply, with a proven ability to communicate with precision, style, and clarity
  • Strong, demonstrable skill in creating FAQs/procedures/guides that are plain language
  • Undergraduate degree

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