Learning & Development Consultant/ServiceNow

  • Date Posted Sep 12, 2022
  • Location Toronto, ON
  • Job Type Contract
  • Job ID 15140

Do you seek challenges and personal development opportunities, and have the courage to make a difference? Are you a motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines? Then, Apply Now!

Working with one of the top financial clients this role calls for a Learning & Development Consultant/ServiceNow who will develop course materials from existing content and from a “blank sheet of paper” including research as needed to obtain complete, correct and current information. The ideal candidate is someone with hands-on experience with e-software software and excellent verbal and written communication skills.


  • Develop a comprehensive Confluence training page with all content
  • Design, develop, author, narrate, record, edit, and implement training content.
  • Produce, edit, and deliver engaging training content through an online learning format.
  • Host live training sessions for a variety of medium to large audiences (up to 200+ attendees)
  • Design and develop learning outcomes assessment activities, including assessment questions, scenarios and simulations.

Desired Skill Set:

  • Experience with e-learning software such as Articulate Storyline or Adobe Captivate
  • Excellent verbal and written communication skills
  • Agility and adaptability
  • Problem-solving skills with attention to detail and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Basic mentoring skills are necessary to provide support and constructive performance feedback.
  • Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle.
  • Knowledge of business process management techniques and principles involved
  • Ability to produce training modules in various formats
  • Experience in Adult education and Live training
  • Experience Converting technical documents to user-friendly modules
  • Critical thinking and problem-solving skills
  • Tech Savvy

Nice To Have:

  • Experience with Confluence
  • Experience with ServiceNow

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