Operations Analyst/Procurement

  • Date Posted Nov 2, 2022
  • Location Toronto, ON
  • Job Type Contract
  • Job ID 15331

Do you seek challenges and personal development opportunities, and have the courage to make a difference? Do you possess excellent communication skills and are constantly looking for more efficient ways to manage processes and company assets? Then, Apply Now!

Working with one of the top financial clients this role calls for an Operations Analyst/Procurement who will be responsible for responding to external and internal business partner requests and questions regarding Procurement Applications on a timely basis, making customer service a top priority. This candidate will support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.

Responsibilities:

  • Interact with internal business partners and customers regarding issues arising from day-to-day processing.
  • Participate in the resolution of problems outside direct authority.
  • Executes routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements.
  • Develops knowledge related to operations specialty.
  • Complete tasks to the standards required within the application.
  • Track and trend incidents and problems.
  • Monitor and report on calls, critical service, trends, incidents and problems, and ad hoc activity.
  • Demonstrate behaviours that are consistent with the ‘Our Way’ model and aligned with the client’s values.
  • Maintain key controls and internal operating procedures where applicable to ensure operating integrity.
  • Identify potential risk situations within the scope of work, make recommendations and/or escalate to the manager, where appropriate.
  • Develop, document and maintain standards, processes and controls in the area(s) of expertise to minimize errors, ensure all operating procedures are met, and safeguard the data of the Bank.
  • Understand risks inherent in the area of expertise and take appropriate actions, including accuracy and safeguarding of all documentation and any other requirements to ensure operational integrity is maintained within the business.
  • Provide timely analysis of information and reports on the assigned area(s) of expertise to ensure compliance with terms and conditions and ongoing maintenance of risk within acceptable levels.
  • Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for such things as potential conflicts of interest, safeguarding of customer information, anti-money laundering, privacy and disclosure of outside business activities.
  • Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.
  • Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud, robbery, counterfeiting, money laundering and defalcation.
  • Escalate issues that require resolution by more senior team members, as per guidelines.

Desired Skill Set:

  • 3 years of related customer service experience
  • University degree or college diploma
  • Solid understanding of operations specialty
  • Good change management knowledge and experience
  • Solid knowledge and understanding of the business unit’s key products, services, processes and controls
  • Strong understanding of the business unit’s risk and regulatory requirements
  • Solid knowledge of departmental systems and applications
  • Solid knowledge of the process and/or project management
  • Proven knowledge of workflow priorities and deadlines in processing areas that interface with the business unit
  • Good business and industry knowledge
  • Excellent communication skills including verbal, writing and email etiquette
  • Proficiency in tools including MS Excel, MS Office and ServiceNow
  • Exceptional collaboration, analytical, influencing and problem-solving skills
  • Data-driven decision-making skills

BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.

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