QA Analyst-IVR

  • Date Posted May 10, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 14501

Do you have a strong technical testing background, the ability to define effective test strategies and the ability to understand highly complex architectures? We have an exciting opportunity for you…

Working with one of the top financial clients this role calls for a QA Analyst-IVR who will be responsible for defining and executing the automation, testing and QA processes used in the infrastructure group from smoke testing through final acceptance testing. The position requires a dedicated, driven individual who can identify issues, analyze problems and propose solutions independently of management guidance. The type of person suitable for this role is someone who has experience in QA and Automation, with at least three years in automation testing groups performing a range of testing tasks. The ideal candidate is results-oriented and forward-thinking and can help drive our long-term plans.

Responsibilities:

  • Define and execute an automation strategy working with external groups
  • Execute QA and automation processes on all Engineering projects with direction from a team manager
  • Ensure we meet deliverable deadlines without compromising the quality of the deliverables
  • Establish a culture of quality and testing within the ITS group
  • Work with our Customer base to understand their needs and ensure the team delivers high-quality products that meet end-user requirements
  • Design and develop automation architecture & scripts to interface with additional scripts for a startup, cleanup, logging, reporting and reducing maintenance
  • Ensure that the scripts are complete, executable, reusable and maintainable
  • Responsible for setting standards for scripting and the environment that best suit the production
  • Responsible to ensure that all planned activities are implemented, executed and completed by the planned timeline
  • Responsible for progress reporting and ensuring that problems and issues are raised for prompt corrective action
  • Manage short term & long term objectives and effectively scope projects within schedule constraints
  • Work with other QA teams, Business Analysts and Solution Analysts to validate requirements and incorporate the requirements for the design and development of the automation test scripts
  • Attend QA team meetings and articulate any concerns and findings as well as report those concerns using standard problem reporting tools
  • Participate in test strategy, test estimation and planning discussions
  • Candidate must be able to read Requirement Specification documents and produce Test Plans and Test Cases
  • Candidate must be able to define Automation Strategies that will verify the operation of new services or products while tracking to project schedule 2-4 years of experience

Desired Skill Set:

  • 5 years of experience as a QA analyst with a focus on Business testing
  • 5 years of experience in UAT or BAT Testing
  • 3 years of experience in dialer and IVR systems
  • 3 years of experience with Desktop or softphone such as Cisco Jabber or any other computer phone system
  • 2 years of experience testing Chat applications
  • Excellent business acumen

Nice to have:

  • Experience working in Contact Center
  • Previous Banking experience

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