QA Analyst – ServiceNow

  • Date Posted Jul 5, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 14803

Do you have a strong technical testing background, the ability to define effective test strategies and the ability to understand highly complex architectures? We have an exciting opportunity for you…

Working with one of the top financial clients this role calls for a QA Analyst – ServiceNow who will be responsible for defining and executing the automation, testing and QA processes used in the infrastructure group from smoke testing through final acceptance testing. This position requires a dedicated, driven individual who can identify issues, analyze problems and propose solutions independently of management guidance. The ideal candidate is someone who has at least 3-4 years of experience as a QA with expertise in ServiceNow and can understand Artifacts for testing.


  • Define and execute an automation strategy working with external groups
  • Execute QA and automation processes on all Engineering projects with direction from a team manager
  • Ensure we meet deliverable deadlines without compromising the quality of the deliverables
  • Establish a culture of quality and testing within the ITS group
  • Work with our Customer base to understand their needs and ensure the team delivers high-quality products that meet end-user requirements
  • Design and develop automation architecture & scripts to interface with additional scripts for a startup, cleanup, logging, reporting and reducing maintenance
  • Ensure that the scripts are complete, executable, reusable and maintainable
  • Responsible for setting standards for scripting and the environment that best suit the production
  • Responsible to ensure that all planned activities are implemented, executed and completed in accordance with the planned timeline
  • Responsible for progress reporting and ensuring that problems and issues are raised for prompt corrective action
  • Manage short-term & long-term objectives and effectively scope projects within schedule constraints
  • Work with other QA teams, Business Analysts and Solution Analysts to validate requirements and incorporate the requirements for the design and development of the automation test scripts
  • Attend QA team meetings and articulate any concerns and findings as well as report those concerns using standard problem reporting tools
  • Participate in test strategy, test estimation and planning discussions
  • Candidate must be able to read Requirement Specification documents and produce Test Plans and Test Cases
  • Candidate must be able to define Automation Strategies that will verify the operation of new services or products while tracking to project schedule.

Desired skill set:

  • 3 years of proven experience as a QA
  • 3 years of experience in Test Strategies 
  • 3 years of experience in writing, developing and executing test cases
  • 2 years of hands-on experience with ServiceNow
  • 2 years of experience in Confluence and Jira
  • 2 years of experience with Agile delivery

Nice to have:

  • Experience working in the Banking or Financial Industry
  • Experience in SQL Server

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