Salesforce Business Analyst

  • Date Posted Jun 14, 2021
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 12568

Are you driven by collective success? Do you believe collaboration can transform a good idea into a great one? Do you understand the power of an inclusive team that enjoys working together to create a shared vision? Then, Apply Now!

Working with one of our top enterprise clients, this is an exciting opportunity to take on a leading role as a Salesforce Business Analyst who will be involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements. The ideal candidate will help continue the migration from Salesforce Classic to Salesforce Lightning, and to help deliver new features and workflows in Salesforce.


  • Document and identify gaps in IT and business processes through process mapping to illustrate current and future state
  • Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment, and operational streamlining where appropriate
  • Review workflow process mapping, developing business testing strategies, and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations
  • Manage project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps
  • Assess, research, analyze and document sponsor/stakeholder needs
  • Supports the Project Manager in planning, executing, controlling, and closing phases
  • Develop and maintain a strong relationship with business partners and internal/external team members
  • Identify issues and escalates/manages resolution
  • Coordinates and provides support to the business with the process implementation
  • Perform other duties as assigned

Desired Skill Set:

  • 8+ years of experience with Systems Integration SDLC
  • 8+ years of experience with Requirements Management, Documentation, specifications, Jira
  • Experience in creating, refining, and maintaining business requirements document, EPICs, User stories, Functional and Non-functional specifications, Use cases, Test plans, detailed acceptance criteria, the definition of done (DoD) and associated deliverables like process flows, data models in order to meet development and stakeholder needs.
  • Experience and knowledge of Web technologies, JavaScript, SQL, and Lightning 
  • Experience with System Development, SQL, JavaScript, Lightning, Web,
  • Experience with System Analysis
  • Experience with Data Management & Migration, Data Modelling
  • Experience with System Analysis and Salesforce
  • Experience in Information Technology
  • Experience in most facets of the project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline
  • Salesforce Admin Certification
  • Ability to work with Sr BA on functional capabilities per requirements 
  • Minimum Bachelor’s degree. Specialization in Business, Finance, Engineering, Science or Math 
  • Ability to quickly learn organizational structure, business strategies, and processes
  • Knowledgeable in business process modeling, process mapping
  • Capable of writing clear and well-structured business requirements documents
  • Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis, and for training use
  • Ability to resolve minor conflicts/issues using different tactics prior to escalation
  • Work with team members to understand the needs of the project
  • Strong verbal and written communication skills
  • Strong facilitation and presentation skills

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