Senior Communications Analyst

  • Date Posted Aug 23, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 15009

Do you seek challenges and personal development opportunities, and have the courage to make a difference? Do you possess excellent communication skills and are constantly looking for more efficient ways to manage processes and company assets? Then, Apply Now!

Working with one of the top financial clients this role calls for a Senior Communications Analyst who will be responsible for handling the creation of communications related to any internal changes or initiatives, as well as user guides and content for internal client portals. This candidate must ensure all assigned tasks are completed in a timely manner to acceptable quality standards. The successful candidate has expertise in the creation and management of technology content for various types of audiences with the primary focus on employee experience

Responsibilities:

  • Provides professional communication at all levels of an organization, with an ability to package and present complex ideas in terms understood by audiences with various levels of technical acuity
  • Leadership in building change management strategies and plans for key and complex initiatives
  • Provide leadership and create resources for employee-facing materials to enhance the employee experience
  • Assess all content and packaging requests in areas of responsibility to determine relevancy, appropriateness, pacing and sequencing, and alignment to business priorities
  • Liaise with employees at all levels/roles to maintain an understanding of requirements and key messaging
  • Create change management plans to enhance the employee experience and ensure messaging is aligned with these plans
  • Create content that is simplified, that anyone can understand and with an experience lens applied to everything crafted
  • Creation of visual presentations that provide clear and simple messaging for audiences at all levels
  • Proactively develop and manage content from key initiatives and projects, such as employee experience opportunities in support of Engineering and Technology Resiliency & Experience Operations groups. This includes change management strategy, key message development, vehicle selection, creation/writing/editing, packaging, production and distribution, and ensuring appropriate coordination and consolidation across initiatives and programs. This can include:
  • Online, email and in-hand employee communications
  • Deliver newsletters and leader toolkit content
  • Delivery of content via intranet and PowerPoint presentations
  • Create senior leader resource packages to share with business teams
  • Kick-off decks for key initiatives or projects
  • Ensure simplicity, clarity and conciseness of all resources, and accessibility requirements, available in both official languages
  • Once approved, distribute and publish either through email or online or oversee the management of the distribution in accordance with communications standards and policies
  • Ensure all assigned tasks are completed in a timely manner to acceptable quality standards
  • Develop measurement plans to ensure the various engagement vehicles are meeting business objectives and the needs of our employees
  • Combine subject matter understanding, communications expertise and organizational knowledge to bring strategic, professional communications counsel to functional leadership and departmental teams, as needed
  • Ensure counsel is in alignment with established standards
  • Actively participate as a member of the ETE team to demonstrate the value of resources focused on the employee experience with key business partners
  • Create and present marketing and change management strategies and plans to meet milestones and goals for projects and initiative
  • Able to communicate at all levels within IT and across business units

Desired skill set:

  • 5+ years of experience creating engaging content in a creative and comprehensive fashion to address a variety of technical and non-technical audiences, presentation decks, infographics, guided tours and video scripts
  • Expert knowledge of change management best practices.
  • A degree and/or post-graduate diploma in Communications, Public Relations, Journalism, Marketing or related discipline 
  • Expert understanding and experience in specialized engagement practices (approach, tools, brand and measurement as it pertains to business and employee engagement)
  • Superior writing and editing skills
  • Expert experience with Microsoft 365 Office Suite – Outlook, Teams, OneDrive, OneNote, Word, PowerPoint, Excel, Yammer and SharePoint team sites
  • Previous experience producing content, creating engaging employee resources and visually engaging presentations for executive audiences
  • An expert in the creation and management of technology content for various types of audiences with the primary focus on employee experience
  • An effective and professional communicator at all levels of an organization, with an ability to package and present complex ideas in terms understood by audiences with various levels of technical acuity
  • A leader in building change management strategies and plans for key and complex initiatives

Nice to have:

  • Technical background and experience at a financial institution
  • Expert knowledge of change management research, planning, counsel, and measurement
  • Effective relationship management and interpersonal skills
    Expert presentation and consulting skills and basic influence skills aimed at bringing others to agreement
  • Previous experience producing content, creating engaging employee resources and visually engaging presentations for executive audiences

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