Service Representative – Int

  • Date Posted Aug 31, 2023
  • Location Montréal, QC
  • Job Type Contract
  • Job ID 16263

Do you seek challenges and personal development opportunities, and have the courage to make a difference? Do you possess excellent communication skills and are constantly looking for more efficient ways to manage processes and company assets? Then, Apply Now!

Working with one of the top financial clients this role calls for a Customer Service Representative – Banking who will be accountable for managing all customer service inquiries. The successful candidate must ensure quality and professionalism are key when responding.


  • Provides day-to-day delivery of critical processes, administration, and servicing activities in connection with retail deposits and payments
  • Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements
  • Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization to achieve business results and deliver the intended customer and employee experience
  • Deposit and Payment operations include (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

Desired Skill Set:

  • 1-2 years of solid experience in Customer service
  • Bilingual in both French and English (must be able to hold fluent conversations)
  • Communicating concisely with professionalism via phone and email
  • A tech-savvy individual with strong computer and writing skills
  •  High School Diploma or higher

Nice To Have:

  • Previous financial institution experience
  • Proficient in Microsoft Office – Excel
  • Previous experience in an analytical role/investigation

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