ServiceNow Business Analyst

  • Date Posted Sep 12, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 15103

Are you a self-motivated individual who is hardworking with proven work history? Are you a driven team player who is looking to join a fast-paced, high-growth, and energetic team? Are you the talented professional we are looking for? If yes, Apply Now!

Working with one of the top financial clients this role calls for a ServiceNow Business Analyst who will be responsible for providing support and producing detailed system requirements and technical/functional specifications in alignment with standards and frameworks. This candidate will work in close partnership with business partners/technology/project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications. The successful candidate must support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues.


  • Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options/recommendations working closely with key technology partners 
  • Define, document and translate business requirements into detailed functional specifications and non-functional specifications
  • Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
  • Support and contribute to project management activities by participating in the scoping and estimating of project efforts, risk identification and mitigation measures recommendation, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project Manager
  • Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
  • Support collaboration with key stakeholders to determine solutions assess the impact on existing work processes and systems, and how manage the integration
  • May provide operational / process-related analysis and support to various extents
  • Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables
  • Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating escalate issues as required
  • Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in clients’ services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
  • Continuously enhance knowledge of business domains and their products/services
  • Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
  • Maintain ongoing communication with all stakeholders throughout the project lifecycle
  • Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.
  • Prioritize and manage own workload to deliver quality results and meet timelines
  • Participate in knowledge transfer within the team and business units
  • Coach new or less experienced colleagues and act as a reference for the requirements management lifecycle
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and team

Desired Skill Set:

  • Solid experience in ServiceNow
  • Advanced to Expert knowledge of enterprise technology delivery practices and standards
  • Advanced to Expert knowledge of system analysis process and techniques
  • Advanced to Expert knowledge of systems and applications supported by the team
  • Proven experience in Relationship Management
  • ServiceNow Certification 
  • Subject matter expert and consults with clients and project teams
  • Able to gauge the appropriate level of priority and detail and/or effort on any given project.
  • Comfortable working with both Business and Technical teams
  • Excellent verbal and written communication skills
  • Critical thinking and problem-solving skills with Edge case scenarios      
  • Excellent organizational, problem-solving, interpersonal, leadership and time management skills
  • Highly motivated with a proven track record of delivering results
  • Undergraduate Degree

Nice To Have:

  • Experience as a BSA with a focus on Infrastructure

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