ServiceNow Business Systems Analyst – Integration & ITSM
Are you ready to contribute to a critical financial services project with a dynamic team? Apply Now!
Working with one of our top financial clients, this role calls for a ServiceNow Business Systems Analyst – Integration & ITSM. This position involves supporting a key ServiceNow security integration project, focusing on analyzing, defining, and translating business requirements into detailed technical specifications. The role offers an excellent opportunity to develop your expertise in ServiceNow solutions, collaborate with a talented team, and make a meaningful impact on the organization’s technology landscape.
Responsibilities
- Elicit, analyze, document, and communicate detailed functional and non-functional requirements in alignment with established standards and frameworks.
- Develop comprehensive system requirements, technical, and functional specifications in partnership with business stakeholders and technology teams.
- Design and recommend effective technology solutions by assessing current system capabilities and collaborating with Solution Architects and Developers.
- Support testing efforts by translating requirements and use cases into test conditions, expected results, and participating in various testing phases.
- Contribute to project scoping, effort estimation, risk identification, and mitigation planning.
- Monitor project progress, communicate status updates, and escalate issues promptly to ensure timely delivery.
- Review design documentation, prototypes, and deliverables for compliance with project requirements.
- Collaborate with stakeholders to assess impacts on existing systems and processes, orchestrating smooth integration.
- Maintain adherence to best practices in requirements management, project delivery standards, and enterprise architecture.
- Actively pursue ongoing professional development in relevant technologies, processes, and industry trends.
- Support the development of business cases, vendor engagement, and service-level agreements.
- Facilitate effective communication throughout the project lifecycle, managing multiple projects and priorities as needed.
- Mentor and coach less experienced team members, fostering knowledge transfer and team growth.
- Identify opportunities to improve productivity, operational efficiency, and service delivery.
Desired Skill-Set
- Minimum of 5 years of experience as a Business Systems Analyst, including 3+ years specializing in ServiceNow.
- Proven expertise in leading ServiceNow integration projects, with at least 2 years of direct experience.
- Strong knowledge of system analysis techniques, enterprise technology practices, and solutions development.
- Extensive experience with requirements gathering, functional specifications, and non-functional specifications.
- Hands-on experience supporting testing phases, including UAT, performance, and operational acceptance testing.
- Familiarity with project management methods, risk mitigation, and stakeholder engagement.
- Advanced proficiency with JIRA, Confluence, and Agile delivery methodologies.
- Certification in ServiceNow (such as CSA) is required; additional certifications like ITIL or SAFE PO/PM are a plus.
- Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
- Strong problem-solving, critical thinking, and time management skills.
- Ability to prioritize tasks independently and adapt to changing project needs.
Nice to Have
- Experience with SAFE 6.0 or other scaled Agile frameworks.
- Knowledge of ITSM processes and ITIL best practices.
- Prior experience working in a financial services environment.
- Proven track record of successful project delivery in complex, multi-team settings.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.