Sr. Application Support Analyst/Banking
Are you an experienced Application Support professional seeking to make an impact in a dynamic financial environment? Apply Now!
Working with one of our top financial clients, this role calls for a Senior Application Support Analyst. This position involves providing essential technical support to a broad portfolio of business-critical banking applications, ensuring seamless operations and rapid issue resolution.
Pay rate range (CAD): $66.66/hr – $80.00/hr
Responsibilities
- Provide daily support for diverse applications, including locally hosted and vendor-managed platforms
- Investigate, diagnose, and resolve application issues to minimize business disruption
- Collaborate with internal teams and external vendors to manage incidents and implement solutions
- Communicate effectively with stakeholders regarding issues, resolutions, and system updates
- Document workflows, processes, and issue resolutions using tools like Visio and Excel
- Support SSO configurations, system integrations, and basic networking troubleshooting
- Manage and track support tickets via ServiceNow with accurate documentation and timely closure
- Contribute to knowledge-sharing initiatives and continuous improvement efforts within the support team
Desired Skill-Set
- Strong background in software development and technical troubleshooting
- Understanding of SSO, API integrations, and basic networking concepts (security protocols not required)
- Proficiency with Microsoft Excel and Visio for documentation and analysis
- Experience with ServiceNow support ticket management
- Ability to communicate technical issues in simple language
- Experience investigating and troubleshooting system integrations across platforms
- Familiarity with FTP systems and file transfer processes
- Experience supporting both internally developed and cloud-based SaaS applications
Nice to Have
- Previous help desk or technical support experience
Soft Skills
- Strong analytical and problem-solving capabilities
- Customer-focused mindset with excellent verbal and written communication skills
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.