Sr. Integration Support Analyst – ITIL
Are you a skilled ITIL-aligned integration professional ready to elevate banking systems? Apply Now!
Working with one of our top financial clients, this role calls for a Sr. Integration Support Analyst – ITIL and offers a unique opportunity to lead complex system integrations within a dynamic banking environment. You will play a crucial role in supporting the seamless connection of internal banking platforms with external vendor systems, focusing on retail distribution, trade finance, and collections. This position balances project-driven initiatives with operational support responsibilities, including rotational on-call duties for after-hours system support. You will contribute to designing, implementing, troubleshooting, and continuously enhancing integration flows, ensuring reliable system performance and compliance across multiple teams and vendors.
Responsibilities
- Design, develop, and support integrations between internal banking systems and third-party vendor platforms.
- Participate in both strategic projects and day-to-day operational support to ensure the stability and reliability of integrated systems.
- Create and maintain comprehensive documentation, including system diagrams, support guides, and integration specifications.
- Troubleshoot and resolve complex issues related to integrations and applications, supporting after-hours on-call rotations as needed.
- Collaborate with business units, internal technology teams, and external vendors to gather requirements and deliver efficient integration solutions aligned with operational needs.
- Utilize tools such as Jira and Confluence to manage tickets, track progress, and maintain detailed documentation.
- Act as a primary technical point of contact in vendor discussions and internal stakeholder meetings, providing expertise and guidance on integration matters.
Desired Skill-Set
- Minimum of 5 years of experience in systems integration or equivalent technical roles within a financial services environment.
- Strong knowledge of ITIL service management principles and change management processes.
- Proficiency in interpreting and creating system and data flow diagrams.
- Excellent organizational skills with a proactive attitude and strong sense of ownership.
- Exceptional written and verbal communication skills, capable of engaging with technical teams and vendors effectively.
- Technical expertise in networking fundamentals such as TCP/IP, DNS, firewalls, proxies, SSL/TLS, and connectivity troubleshooting.
- Hands-on experience with messaging and integration platforms like IBM MQ, JMS, SFTP/FTPS, or equivalent MFT solutions.
- API integration experience, particularly with REST APIs, including authentication and payload mapping. Familiarity with tools like Postman and Swagger/OpenAPI is a plus.
- Scripting proficiency in PowerShell, Windows Batch, or JavaScript for automation and troubleshooting.
- Familiarity with monitoring and logging tools such as Splunk, Grafana, or DataDog.
- Understanding of secure file handling, encryption, authentication flows, and SSL/TLS certificate lifecycle management.
Nice to Have
- Experience with Mainframe integration, including TSO, SDSF, and IMS Connect.
- Strong analytical skills for troubleshooting logs and system behaviors across multiple platforms.
- Ability to synthesize diverse data points into actionable insights and root cause analyses.
- Prior experience working with third-party vendors and managing contractual or escalation processes.
- Skills in advanced data analysis using Microsoft Excel and presentation creation with PowerPoint.
Soft Skills & Team Fit
- Proven ability to work effectively in a collaborative team environment.
- Strong interpersonal skills with active listening and supportive engagement with colleagues.
- Flexibility and adaptability to fast-paced, evolving environments while maintaining a calm and solution-focused approach.
- Willingness to share knowledge, contribute to team problem solving, and embrace feedback.
- Demonstrates initiative and ownership, with a genuine interest in understanding how the team supports business objectives.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.