Sr. Production Support Consultant-Wealth
Are you experienced in supporting Wealth Management applications and ready to make a meaningful impact? Apply Now!
Working with one of our top financial clients, this role calls for a Sr. Production Support Consultant – Wealth and offers a unique opportunity to be part of a dynamic team supporting critical wealth management systems, ensuring smooth day-to-day operations and swift incident resolution. This position involves troubleshooting and maintaining vendor-based applications, primarily focusing on incident management, issue resolution, and collaboration with cross-functional teams to ensure optimal system performance in a fast-paced financial environment.
Responsibilities
- Provide expert-level production support for Wealth Management applications, including incident troubleshooting and issue resolution.
- Support and coordinate with vendor applications to ensure continuous, uninterrupted service.
- Manage change requests and tickets using ServiceNow and Jira, ensuring proper documentation, approval, and tracking.
- Collaborate with cross-functional teams during incident resolution, system upgrades, and data feed troubleshooting.
- Support system upgrades, including communication and implementation of certification updates.
- Troubleshoot data feed delays, failures, and FIX message flow issues across systems.
- Participate in after-hours support on a bi-weekly basis, with compensation.
- Contribute to continuous improvement initiatives to enhance support processes and system stability.
Desired Skill-Set
- Strong understanding of technology infrastructure relevant to Wealth Management applications (coding not required).
- Hands-on experience supporting wealth management or financial services applications.
- Proven track record in production support, incident management, and troubleshooting.
- Solid knowledge and experience with ServiceNow and Jira for ticket and change management.
- Ability to support and resolve issues related to system upgrades, data feeds, and message flow.
- Excellent communication skills and ability to coordinate with multiple teams.
- Familiarity with change management processes and documentation.
Nice to Have
- Experience with AI tools and technologies in a financial services context.
- Knowledge of FIX messaging protocols.
- Experience with vendor application troubleshooting.
- Previous exposure to system upgrade communication and implementation.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.