UX Design Strategist- Banking
Are you a strategic UX Design expert passionate about shaping innovative experiences in the banking and insurance industry? Apply Now!
Working with one of our top financial clients, this role calls for a UX Design Strategist- Banking and Insurance, a dynamic leader responsible for developing and executing comprehensive experience strategies that elevate customer and employee journeys within a complex financial ecosystem. This is a critical position that requires a blend of strategic thinking, user-centric design expertise, and excellent stakeholder collaboration to deliver industry-leading solutions aligned with business objectives.
Responsibilities
- Partner with business and journey owners to understand the banking and insurance landscapes, aligning experience strategies with organizational goals and key initiatives.
- Lead the creation of customer and employee experience visions, including journey maps, service design blueprints, and “North Star” concepts that inform 3-5 year strategic roadmaps.
- Guide cross-functional teams through human-centered design processes to identify unmet needs, conceptualize innovative products and services, and prioritize opportunities based on impact.
- Develop and deliver high-quality experience strategy artifacts such as discovery plans, research insights, competitive analyses, prototypes, and strategic presentations to senior leadership.
- Craft compelling experience vision presentations, communicating ideas and rationale effectively to senior management and executive stakeholders.
- Build and nurture strong, collaborative relationships with stakeholders across business, product, and technology domains to ensure seamless experience delivery.
- Lead and mentor design teams, providing hands-on direction, feedback, and motivation to foster excellence in deliverables.
- Promote knowledge sharing and cross-disciplinary collaboration to ensure an integrated approach across all projects.
- Continuously refine a strategic design framework to support a cohesive and holistic experience approach, tailored to the banking and insurance sectors.
Desired Skill-Set
- A degree in design or related disciplines such as industrial design, human factors, psychology, human-computer interaction, or information systems.
- 5 to 7+ years of proven experience leading complex, user-centered design initiatives in enterprise or consumer-focused environments, particularly within banking or insurance.
- Deep expertise in experience strategy, service design, and product design, with a proven track record of developing impactful, data-informed solutions.
- Well-versed in all creative disciplines including experience strategy, research, interaction design, visual design, and copywriting.
- Exceptional communication skills with the ability to articulate concepts clearly to both technical and non-technical stakeholders.
- Strong business acumen, translating design insights into clear business impacts and strategic recommendations.
- Demonstrated ability to build and sustain collaborative relationships across diverse teams and stakeholders.
- Highly organized, self-motivated, and able to prioritize in ambiguous environments.
- Attentive to detail and capable of managing multiple projects simultaneously.
Nice to Have
- Experience working within Agile methodologies (Scrum or similar).
- Exposure to conceptualizing and designing AI-driven experiences.
- Proficiency in visual communication to support complex concepts simply and effectively.
- Prior experience within financial institutions or insurance companies.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.