UX Writer

  • Date Posted May 10, 2022
  • Location Toronto, Ontario
  • Job Type Contract
  • Job ID 14500

Are you a self-motivated UX writer with stellar communication skills? Are you a great storyteller who is at ease presenting and discussing work with clients and stakeholders? Do you challenge old ways of thinking and put the customer at the centre of everything you do? Are design thinking and User-Centred Design methodologies second nature to you? Then, here is an opportunity for you!

Working with one of the top financial clients this role calls for a UX Writer who will be responsible for managing the UX Writing and Content Design projects. This candidate must be an experienced designer and a storyteller who is at ease presenting and discussing their work with design partners and stakeholders.


  • Collaborate with the DCX Experience Strategy team and project partners to determine the business objectives that drive content strategy
  • Obtain competitive experience evaluations and customer data to establish benchmarks for content strategy and design
  • Make recommendations on requirements for projects and contribute to project scoping and planning
  • Collaborate closely with fellow designers, accessibility specialists, technical consultants, developers, quality engineers and legal counsel to craft seamless customer experiences
  • Provide relevant and considered content strategy and write clear, accurate and compelling user interface content
  • Align to all content governance systems, workflows, and standards including brand style, tone and voice guidelines, to write and design in accordance with client’s design system
  • Present UX Writing and Content Design concepts in collaboration with fellow designers
  • Coordinate copy translation, approval documentation and final delivery of MCD artifact
  • Contribute to the development of the Digital Customer Experience team’s culture

Desired Skill Set:

  • 3-5+ years of experience as a User Experience (UX) Writer (NOT Copywriting, marketing, or Branding)
  • Understanding of interactive design, usability principles and how content strategy contributes to user experience
  • Understanding of Human-Centred Design and related design disciplines i.e. Experience Strategy, Visual Design, UX Writing, Design Research, Interaction Design, Accessibility
  • Expert writing, editing & proofreading skills
  • Collaborative, inclusive, team player
  • Ability to adapt and operate within a highly dynamic and cross-functional business
  • Change management and resourcefulness
  • Relationship building skills
  • Strong aptitude for digital technologies
  • Organization and attention to detail
  • Writing samples in a strong portfolio demonstrating a range of User Experience (UX) Writing abilities

Nice to have:

  • Post-secondary in English, Journalism or relevant field
  • Experience in a design-related discipline
  • Experience with financial digital products
  • Experience with Scriptwriting and video production
  • Expertise in Content Strategy
  • Knowledge of online marketing, advertising & other interactive experiences
  • Degree in writing or design

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