UX Writer/Content Designer

  • Date Posted May 13, 2024
  • Location Toronto, ON
  • Job Type Contract
  • Job ID 16888

Are you a self-motivated UX writer with stellar communication skills? Are you a great storyteller who is at ease presenting and discussing work with clients and stakeholders? Do you challenge old ways of thinking and put the customer at the centre of everything you do? Is design thinking and User-Centred Design methodologies second nature to you? Then, here is an opportunity for you!

Working with one of the top financial clients this role calls for a UX Writer/Content Designer who will manage the UX Writing and Content Design projects while collaborating with the Experience Strategy team and project partners to determine the business objectives that drive content strategy.


  • Obtain competitive experience evaluations and customer data to establish benchmarks for content strategy and design.
  • Make recommendations on requirements for projects and contribute to project scoping and planning.
  • Collaborate closely with fellow designers, accessibility specialists, technical consultants, developers, quality engineers and legal counsel to craft seamless customer experiences.
  • Provide relevant and considered content strategy and write clear, accurate and compelling user interface content.
  • Align to all content governance systems, workflows, and standards including brand style, tone, and voice guidelines, to write and design in accordance with TD's design system.
  • Present UX Writing and Content Design concepts in collaboration with fellow designers.
  • Coordinate copy translation, approval documentation and final delivery of MCD artifact
  • Contribute to the development of the Digital Customer Experience team’s culture.

Desired Skill Set:

  • 3 years of experience as a User Experience (UX) Writer (NOT Copywriting, marketing, or Branding)
  • 3 years of strong experience in Interactive design, usability principles and how content strategy contributes to user experience
  • 3 years of a strong understanding of Human-Centred Design and related design disciplines
  • 3 years of experience in Change management
  • Writing samples in a strong portfolio demonstrating a range of UX Writing abilities
  • Expert writing, editing & proofreading skills

Nice To Have:

  • Expertise in Content Strategy
  • Experience in Script writing and video production
  • Experience with financial digital products

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