Customer Strategy & Growth Manager (New to Canada Portfolio)
Are you a strategic thinker passionate about driving enterprise growth? Apply Now!
Working with one of our top financial clients, this role calls for a Customer Strategy & Growth Manager (New to Canada Portfolio). In this position, you will be responsible for developing and executing segment strategies that accelerate growth within the New to Canada portfolio, working cross-functionally to deliver measurable outcomes across acquisition, engagement, retention, and customer lifetime value.
Pay rate range (CAD): $47.10/hr – $56.52/hr
Responsibilities
- Develop and own segment strategies to deliver growth across acquisition, activation, engagement, retention, and wallet share
- Identify and structure strategic partnerships to expand reach, improve conversion, and enhance customer lifetime value
- Lead cross-functional teams to implement go-to-market strategies and major portfolio initiatives
- Translate customer insights, competitive intelligence, and performance data into strategic priorities and investment decisions
- Collaborate with Analytics and Marketing teams to interpret data, identify growth drivers, and optimize product adoption
- Create compelling value propositions rooted in customer needs, differentiation, and profitability
- Prepare executive-level strategies, business cases, and narratives to secure stakeholder buy-in and mobilize action
- Coordinate with Product, Channels, Frontline, and external partners to ensure seamless execution
- Monitor industry trends, risks, and opportunities to continuously refine your segment strategy
- Promote a customer-first mindset while maintaining strong commercial discipline
Desired Skill-Set
- 7-8 years of experience in strategy, consulting, business transformation, or growth roles within banking or customer-focused industries
- Strong analytical skills with the ability to synthesize complex data and enterprise constraints
- Proven track record of translating strategy into actionable results
- Experience developing enterprise-wide customer or segment strategies
- Excellent stakeholder management and influencing skills without direct authority
- Advanced problem-solving abilities and quantitative skills
- Strong storytelling and executive communication capabilities
- Ability to manage multiple initiatives in a fast-paced environment
- Collaborative leadership style focused on outcomes
Nice to Have
- Master’s degree, preferably an MBA
- Experience in customer economics and performance analytics
- Knowledge of banking or financial services industry trends
- Familiarity with cross-functional change management
- Prior experience working in a matrix organization
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.