Bilingual AML / KYC Analyst – Banking
Are you fluent in both English and French with a passion for compliance and customer service? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual AML / KYC Analyst in Banking. This position involves supporting customer onboarding, account reviews, and ensuring compliance with KYC/KYB requirements within a dynamic banking environment. The ideal candidate will engage effectively with customers over the phone, navigate multiple platforms efficiently, and uphold the highest standards of accuracy and professionalism.
Pay rate range (CAD): $17.60/hr – $27.70/hr
Responsibilities
- Provide inbound and outbound support to customers in a contact center setting
- Conduct thorough reviews of customer accounts to identify discrepancies or missing information
- Update customer information accurately in multiple systems during calls
- Document interactions comprehensively, ensuring compliance with policies and procedures
- Communicate clearly and professionally with internal partners and external clients
- Follow end-to-end procedures for Business Account compliance, including recordkeeping
- Contribute to continuous improvement of customer experience through effective service delivery
- Adhere to all regulatory and operational standards to maintain compliance
Desired Skill-Set
- Fluency in both English and French (written and verbal)
- Proficiency with Microsoft Office tools (Word, Outlook, PowerPoint, Excel) and CRM systems
- Minimum of 1+ years of customer service experience within a financial institution or contact center
- Strong organizational skills and attention to detail in a fast-paced environment
- Excellent communication skills, confident in making and receiving calls
- Ability to manage multiple tasks accurately and efficiently
- Knowledge of KYC/KYB requirements (considered an asset)
- Previous banking experience (preferred)
- Strong interpersonal skills and professionalism
Nice to Have
- Bilingual in French
- Understanding of KYC/KYB compliance
- Experience in banking or financial services
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.