IT Project Manager – CRM Implementation
Are you an experienced project leader who excels at managing CRM implementations in dynamic, less structured environments? Apply Now!
Working with one of our top financial clients, this role calls for an IT Project Manager specializing in CRM deployment.
Pay rate range (CAD): $17.60/hr – $30.30/hr
Responsibilities
- Lead the coordination and execution of the Zoho CRM implementation project
- Facilitate stakeholder alignment across business, IT, and vendor teams
- Manage daily standups with the implementation vendor to ensure smooth progress
- Coordinate biweekly leadership and sponsor meetings to provide project updates
- Conduct ad hoc discussions and issue resolution sessions with stakeholders
- Oversee project schedules, identify risks, track budgets, and report on progress
- Ensure project deliverables meet business expectations and objectives
- Support internal communication strategies to promote user adoption
- Coordinate change management activities, including PROSCI assessment efforts
- Build and maintain strong relationships across team members and external partners
- Act as the primary liaison between sponsors, stakeholders, and the vendor
- Provide consistent project visibility through reporting to leadership
- Assist in socializing project management best practices within the team
Desired Skill-Set
- 5–10 years of Project Management experience, including IT implementation projects
- Proven success leading medium-sized CRM or similar technology deployments
- Strong stakeholder management and excellent communication skills
- Experience working with external vendors and managing third-party relationships
- Ability to operate effectively in a flexible, less structured environment
- Skilled in status reporting, risk mitigation, and budget management
- Exceptional interpersonal and conflict resolution capabilities
- Influence and guide business stakeholders confidently
- Experience supporting organizational change and user adoption initiatives
- Business-facing communication style with a diplomatic approach
Nice to Have
- CRM implementation experience (e.g., Salesforce, Zoho, Dynamics)
- PMP or other PMI certifications
- Familiarity with PMI and SDLC methodologies
- Exposure to PROSCI or formal change management frameworks
- Industry experience in real estate, leasing, or REITs
Ideal Candidate Profile
The ideal candidate is relationship-oriented, collaborative, and adaptable. They are diplomatic, mature, and capable of navigating ambiguity effortlessly. Proactive, hands-on, and driving accountability with a firm yet fair approach, they excel in communicating clearly and listening actively. They can introduce structure without overwhelming teams and act as a coach and facilitator for project discipline. Calm and effective in fast-moving, unstructured settings, they thrive in lean environments where influence and practical execution outweigh rigid processes.
Screening Questions
- Describe your approach to stakeholder management during a project implementation.
- How do you handle conflicts when priorities or expectations differ?
- Share an example of managing differing opinions between business stakeholders and vendors.
- How would you introduce formal project management practices to a business team unfamiliar with them?
- Tell us about a project where communication and relationships were more critical than technical expertise.
- Which project management methodologies or principles do you rely on most?
Interview Process
- Focus on stakeholder management, communication style, vendor engagement, problem solving, and change facilitation
- Discuss status reporting, governance, budget, and risk management strategies
- Explore leadership communication cadence, user engagement, and partnership approach
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.