Lead DeskSide Support – Contact Center
Are you a dependable Deskside Support Analyst ready to deliver exceptional end-user support? Apply Now!
Working with one of our top financial clients, this role calls for a Lead DeskSide Support – Contact Center. This position involves providing comprehensive end-user support in a Microsoft-centric environment, supporting a primarily remote workforce with some onsite responsibilities, ensuring efficient technology operations and user satisfaction.
Pay rate range (CAD): $35.00/hr – $40.00/hr
Responsibilities
- Provide deskside and remote support for end users, troubleshooting hardware, software, connectivity, and access issues
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Office suite
- Deploy, configure, and maintain laptops, peripherals, and mobile devices
- Manage user onboarding, offboarding, and access requests
- Support security protocols such as permissions, MFA, device compliance, and account administration
- Assist with internal and customer-facing application troubleshooting and support payment processing systems
- Coordinate incident resolution, service requests, and user issue tracking
- Document procedures, configurations, and troubleshooting activities accurately
- Support meeting room technology and basic AV systems
- Collaborate with vendors, internal teams, and external contacts to facilitate technology improvements and upgrades
- Support operational initiatives and participate in technology enhancement projects
Desired Skill-Set
- Strong experience in deskside and end user support
- Proficient with Microsoft 365, including Outlook, Teams, SharePoint, and Office applications
- Demonstrated troubleshooting skills across hardware, software, networking, and applications
- Knowledge of Windows desktop support and device management
- Familiarity with user administration, security, MFA, and access management
- Excellent customer service and communication skills
- Ability to work independently in a small team environment
- Strong organizational skills and attention to detail
- Reliable with the ability to support remote and onsite users
Nice to Have
- Experience supporting payment processing systems
- Exposure to Microsoft Intune or endpoint management platforms
- Basic networking knowledge
- Support experience with AV and meeting room technology
- Experience working within managed services or consulting environments
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.