Bilingual Banking KYC Associate – Contact Center
Are you bilingual and passionate about operational support? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual Banking KYC Associate – Contact Center . This position involves providing broad operational support, performing general to specialized transactions, and supporting process improvements within an active and dynamic financial environment. The successful candidate will handle customer interactions, process transactions, and contribute to service excellence and operational efficiency.
Pay rate range (CAD): $17.60/hr – $29.56/hr
Responsibilities
- Provide operational support through accurate and timely transaction processing in line with established procedures and SLAs.
- Assist with inbound customer inquiries, estate-related calls, and branch referrals via telephone.
- Complete and verify documentation, ensuring all information is accurate and ready for processing.
- Submit documents for processing and escalate issues as needed to maintain service quality.
- Respond effectively to internal and external partner requests, contributing to high customer satisfaction.
- Support the team by managing workload to meet SLA requirements and productivity targets.
- Identify opportunities for process improvements and participate in initiatives to enhance service delivery.
- Adhere to regulatory requirements, including KYC checks and compliance policies.
- Maintain confidentiality and exercise discretion in handling sensitive information.
- Collaborate with various teams and escalate non-standard or high-risk activities appropriately.
- Stay informed of industry trends, evolving policies, and operational best practices.
Desired Skill-Set
- Fully bilingual in English and French (read/write/speak).
- 2-4 years of banking or financial industry experience.
- Strong proficiency in Microsoft 365 (Outlook, Word, Excel).
- Call center or customer service environment experience.
- Excellent communication and interpersonal skills.
- Attention to detail and high accuracy in transaction processing.
- Ability to prioritize tasks and manage time effectively.
- Self-motivated and flexible with work schedules.
- Knowledge of account types, KYC procedures, and familiarity with MM and FX products (Options, Foreign Exchange, Money Market).
Nice to Have
- Experience with Global and WSS platforms.
- Knowledge of industry regulations and trends.
- Prior experience with cash products such as loans, deposits, swaps, and forwards.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.