Bilingual English/French KYC/AML Customer Support
Are you bilingual and experienced in banking operations? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual English/French KYC/AML Customer Support. This position offers an excellent opportunity to join a dynamic team, manage critical operational tasks, and contribute to compliance and customer service excellence within a leading financial institution. The role involves supporting transaction processing, client communication, and collaboration with various internal teams.
Pay rate range (CAD): $17.60/hr – $33.61/hr
Responsibilities
- Provide direct-to-customer support via inbound and outbound calls and emails, including responding to inquiries and processing requests related to Anti-Money Laundering (AML) and KYC checks.
- Conduct KYC verifications, accurately document findings, and maintain detailed records.
- Collaborate with compliance and investigation teams to ensure regulatory adherence and resolve customer issues.
- Identify opportunities for service improvement and support operational efficiency initiatives.
- Validate and process incoming transactions within authority levels, ensuring accuracy and timeliness.
- Refer or escalate operational issues promptly, connecting with the appropriate teams for resolution.
- Support and prioritize workload to meet SLA and productivity targets.
- Maintain confidentiality and exercise discretion in handling sensitive information.
- Stay informed of industry regulations and internal policies related to financial operations.
- Assist in process reviews and provide suggestions for operational improvements.
- Adhere to enterprise frameworks, including AML and Business Continuity measures.
- Interact effectively with internal and external partners to ensure high-quality service delivery.
Desired Skill-Set
- Fully bilingual in English and French (reading, writing, speaking).
- 5-7 years of experience in banking or financial services operations.
- Call center experience with a focus on customer service.
- Proven experience conducting KYC checks and handling financial documentation.
- Proficiency in Microsoft Office 365, especially Excel, Word, and Outlook.
- Strong communication skills, both verbal and written.
- Ability to manage high-volume workflows while meeting deadlines.
- Excellent organizational, analytical, and multitasking skills.
- Sound knowledge of financial products, including cash products, FX, and Money Market instruments.
- Critical thinking and problem-solving abilities.
- Self-motivated and goal-oriented with the ability to work independently and as part of a team.
- Ability to adapt to changing policies and work under pressure.
Nice to Have
- CAMS or ACFCS certification.
- Knowledge of Global and WSS platforms.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.