Customer Segments Marketing Lead – Retail Banking
If you share a passion for performance, a growth mindset with versatile skills, and approach everything with the highest integrity, here's an opportunity.
Working with one of the top financial clients, this role calls for a Customer Segments Marketing Lead – Retail Banking who will be responsible for supporting programs related to the New to Canada customer segment, as well as working with cross-functional partners to implement new initiatives and enhancements to New to Canada programs.
Responsibilities:
- Execute on and resolve customer inquiries and escalations from various teams related to New to Canada customer accounts
- Perform impact assessment for a new regulatory, policy or process requirement impacting New to Canada programs, create detailed change management plans and workback schedules, get alignment from cross-functional partners and oversee execution
- Develop and maintain program dashboards and update monthly metrics and management reporting
- Update external and/or internal program documents
- Work with Digital teams to create detailed requirements and perform UAT
Desired Skill Set:
- 5+ years in the Retail Banking industry in areas such as Product, Operations, Branch or Customer Service
- Understanding of retail banking products and business processes
- Quantitative skills with the ability to analyze issues, consolidate learning to develop strategies, and deploy tactics
- Analytical skills and strong attention to detail
- Experience of leading cross-functional initiatives
- Bachelor’s Degree
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
Privacy Policy